- Orders are processed Monday - Friday (excluding holidays).
- Processing time requires 1 - 2 days.
- Order will ship out same day if placed before 3:00 PM (CST)
- During Holiday sales, orders will be process withing 2-4 days
Processing time is separate from shipping time.
What are my shipping methods?
- USPS First Class Package - 3-8 Business days
- USPS Priority Mail - 2-5 Business days
- UPS Standard Ground - 3-10 Business days
My package was missing an item and I was issued a refund?
I received the wrong item?
My shipping info is incorrect/has changed?
How do I return an item?
My tracking information shows the package delayed?
Contact the shipping courier with your tracking information, located on your shipping confirmation page, to find out the most updated status of your package.Lit Lightz does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our return center. Please contact your shipping courier to locate your order.
International Customs and VAT
Lit Lightz is not responsible for the payment of customs or VAT fees. The fee varies by country.
What countries do you ship to?
United States, Canada, Australia, United Kingdom, France, China
If our system detects fraud the order will be cancel and the amount of the order will be refunded back to the original payment method. Lit Lightz will email the customer to advise of the fraudulent order. He or she can provided identity verification by providing full name, full shipping address (picture can be block) to email@example.com.
Original shipping fees are non-refundable. For items returned to Lit Lightz due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
Lit Lightz does not hold nor accept responsibility nor issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your shipping courier to locate your order. If Lit Lightz opens a case on your behalf please allow 2 weeks for investigation to be complete.
- USPS Priority Mail International (6-10 Business days)
- USPS Priority Mail Express International (3-5 Business days)
- UPS Standard (Day Definite by Date Scheduled)
- UPS Worldwide Express (1-3 Business Days)
- DHL Express Worldwide (Check check DHL for more information)