You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unused and original packaging. NOTE a 20% restocking fee will apply.
Before you Process a Return:
All returns must be correctly processed through: firstname.lastname@example.org
Damaged items must be reported/emailed within 5 days of receipt with photos attached to email@example.com. If not reported within 5 days, we will not issue replacements. Lit Lightz is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 5 day window of receiving the item.
If you have received an incorrect item, please contact firstname.lastname@example.org. within 5 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.
Please email email@example.com. To begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.
We will gladly exchange any brand new, unused products for a different style or size. Once the item is returned to Lit Lightz, we will inspect it and then send out the new desired product. Lit Lightz is not responsible for the cost of shipping items back to our return center or the cost of shipping a new order once your return has been processed.
Reserved Rights Regarding Returns:
Lit Lightz reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, Lit Lightz reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
If our system detects fraud the order will be cancel and the amount of the order will be refunded back to the original payment method. Lit Lightz will email the customer to advise of the fraudulent order. He or she can provided identity verification by providing full name, full shipping address (picture can be block) to firstname.lastname@example.org.
Lit Lightz has the right to refund any order that can be consider a liability to Lit Lightz LLC i.e (Fraud, bad behavior from customer)
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.
If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.